Refund Policy

1. Satisfaction Guarantee

At IPTV380, we want you to be completely satisfied with our streaming services. We highly recommend utilizing our Free Trial option before making a purchase to ensure our service meets your expectations and is compatible with your internet provider and devices.

2. Eligibility for Refunds

We offer a 7-day money-back guarantee for new subscribers. If you experience technical issues that our support team cannot resolve within 48 hours, you are eligible for a full refund within the first 7 days of your purchase.

Refunds are NOT granted under the following circumstances:

• Inability to configure the service on your device (we provide setup guides and 24/7 support to assist you).
• Slow internet speeds or ISP blocking on the user's end.
• Temporary buffering or freezing during high-demand live events.
• Requesting a refund after the 7-day period has expired.

3. Requesting a Refund

To request a refund, please contact our support team at support@iptv380.com with your order number and the email address used for the purchase. Please provide a detailed description of the technical issue you are facing.

4. Processing Time

Once your refund request is approved, the funds will be credited back to your original method of payment. Processing times vary by payment provider but typically take between 3 to 7 business days.